Refunds & Returns
Your peace of mind matters.
Your happiness is our number one priority. If something isn’t quite right, we’re here to help.
1. REQUEST A RETURN
Contact our team within the
specified timeframe.
2. GET APPROVAL
We'll review your request and
provide next steps.
3. RETURN THE ITEM
Package the item securely and
arrange collection or delivery.
4. REFUND PROCESSED
Once we've received and inspected
the item, we'll process your refund.
Returns Eligibility
Items may be returned if they are:
- Unused and in original condition
- In their original packaging
- Returned within the specified timeframe
- Accompanied by proof of purchase (order number)
Return Timeframe
Please contact us within 7 days of delivery if you wish to return an item. Returns requested after this period may not be accepted, unless the item is defective.
Non-Returnable Items
- Custom-made furniture
- Made-to-measure items
- Items that have been assembled or used
- Clearance or sale items
Defective or Damaged Items
If your item arrives defective or damaged, please contact us as soon as possible, ideally within 48 hours of delivery. Include clear photos of the item and packaging so we can resolve the issue in a timely manner.
SEND PHOTOS
Include clear photos of the item and packaging.
CONTACT US
Provide your order number and a short description.
WE RESOLVE IT
We'll arrange a repair, replacement or refund.
Frequently Asked Questions
How do I return an item?
When will I receive my refund?
Once your returned item has been received and inspected, we will notify you of the outcome. Approved refunds will be processed within 7–14 business days, using the original payment method, where possible. Processing times may vary depending on your bank or payment provider.
Do you offer exchanges?
Yes, exchanges may be arranged for eligible items, subject to availability and the condition of the product. Please contact our team to discuss your exchange request. Additional delivery charges may apply.
Are custom-made items refundable?
Custom-made and made-to-measure furniture generally cannot be returned or refunded due to a change of preference once production has started. However, if your item is faulty, damaged or does not meet the agreed specifications, please contact us so we can assess the issue and arrange an appropriate solution in accordance with applicable consumer protection laws.
Does Furnroom furniture come with a warranty?
Yes! Every piece of Furnroom furniture comes with a 1-year warranty against manufacturing defects, starting from the date of delivery.
The warranty covers defects in materials and workmanship under normal use. It does not cover damage caused by misuse, accidents, improper handling, unauthorised modifications or normal wear and tear. If you experience an issue during the warranty period, please contact us at [email protected] or on 061 588 8272/082 905 1305 with your order details and photographs. Our team will assess the issue and arrange a suitable repair, replacement or other remedy where applicable. This warranty is provided in addition to your statutory rights under South African consumer protection laws.